Google Play Store Compliant
Effective Date: October 15, 2026
1. Introduction
Welcome to Lovelio ("we," "our," or "us"). We are committed to protecting your privacy and providing an authentic, safe dating and social video environment. This Privacy Policy discloses our privacy practices and explains how we collect, store, process, and protect your information when you access or use the Lovelio mobile app.
Age Requirement (Strictly 18+) & Child Safety Standards
Lovelio is exclusively designed for adults aged 18 years or older. We strictly prohibit minors from using this application. We do not knowingly collect personal data from anyone under the age of 18. Any account found to belong to a minor is terminated immediately and permanently purged. Review our dedicated Child Safety Standards & CSAE Prevention Policy.
2. Information We Collect
A. Information You Provide Directly
- Account Details: Name, phone number, email address, date of birth, gender, sexual orientation, and preferred match criteria.
- Profile Content: Photos, personal bio, lifestyle interests, and relationship goals.
- Communications: Instant chat messages, virtual gifts, and safety reports submitted to customer support.
B. Automatically Collected Information
- Location Data: With your permission, we collect precise or approximate geographic location data solely to match you with nearby users and calculate distance.
- Device Information: Device hardware, Android OS version, unique device identifiers (Android ID), IP address, and crash logs.
- Audio & Video Call Streams: Real-time audio and video communications are facilitated securely via Agora RTC. Lovelio does not record or store your live audio/video calls.
3. Android Permissions Required
| Android Permission |
Purpose |
CAMERA |
To take profile pictures and facilitate 1-on-1 live video calls. |
RECORD_AUDIO |
To enable high-definition voice and video calls. |
ACCESS_FINE_LOCATION |
To discover and calculate distance to potential matches nearby. |
POST_NOTIFICATIONS |
To alert you to new matches, incoming messages, and video calls. |
4. Third-Party Service Providers
We work with trusted third-party cloud infrastructure to operate Lovelio securely:
- Google Firebase: Cloud authentication, Firestore database, and Cloud Messaging (FCM).
- Google Play Billing: Processing digital in-app subscriptions and virtual currency safely. We never handle or store your financial payment details.
- RevenueCat: In-app subscription receipts and entitlement validation.
- Agora.io: Real-time encrypted audio and video calling services.
- Cloudflare R2: Encrypted edge storage for profile pictures and media assets.
5. User Safety & Zero Tolerance UGC Policy
Lovelio strictly prohibits harassment, nudity, pornography, hate speech, spam, prostitution, or unlawful activities. Users have access to in-app Report and Block buttons on every profile and chat screen. All reports are investigated promptly by our moderation team.
6. User Data Rights & Account Deletion
You have full ownership of your data:
- In-App Deletion: You can permanently delete your account and all associated profile data directly in the app via Settings → Account → Delete Account.
- Web Deletion Request: Visit our Account Deletion Page or email dksaini2005@zohomail.in with your registered email or phone number.
7. Contact Information
For questions or assistance regarding this Privacy Policy:
Email: dksaini2005@zohomail.in
Developer: Lovelio Team